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Returns & Exchanges

Refunds & Exchanges Policy

  • The validity of our refunds and exchanges policy is 7 days from the day you have received your order and is applicable only to un-decorated garments (non embroidered, non screen printed)
  • Items marked on Sale & Clearance are non exchangeable and non refundable unless faulty or have a manufacturing defect.
  • Please note there may be size variation of 2-4cm across garments when compared to the size chart. This variation cannot be accepted  for exchange, refund or a manufacturing fault. 
  • Please be aware, colours, images, life style shots of products are directly from the suppliers & may look different on various resolutions & screen types. 
  • While placing an order online with embroidery, make sure that you have selected the right product, size, and color, because items are on clearance or if they have been decorated, they cannot exchanged or refunded.
  • The un-decorated product must be unused and in the exact same condition that you received it, in its original packaging with all the swing tags on it
  • To return or exchange please click here and follow the instructions on screen.
  • We offer two options for returns & exchanges, Option 1 - return the garments for full value store credit that can be used for future purchases Option 2 - Return the garments for a refund, this will incur a 10% restocking or $15.00 per brand  which ever is higher  fee. For eg, if the items are valued $70.00 then the restocking fee will be $15.00;  
  • Shipping charges that may be applicable while returning products should be paid by you and are non-refundable.
  • You are also welcome to use our pre-paid label at a cost of $15.00 which will be deducted from the amount that is owed to you. 
  • if you are using your own carrier, It is advisable to use a track able shipping service or purchase a shipping insurance while returning items, as we cannot guarantee you that we will receive the item you returned.
  • After receiving the returned item, we will inspect it and notify you whether we have approved or rejected your refund or exchange.
  • If approved, we will issue you with a store credit or refund as per the option that you choose while making the return.
  • Store credit can be used anytime on our website for exchanging sizes or buying other items of your choice.

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